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Relentless by name, relentless by nature. Our support team are on hand 24/7/365. You care about your brand, so we care about you.
Our unrivalled SLAs are our commitment to giving you proactive around-the-clock monitoring and support.
We promise you 99.999% system uptime, an average response to queries in under 30 minutes, and an average resolution in a maximum of 3 hours. So whether you need help with Studio or your player, or simply want to suggest a new feature, we’re all ears.
…the support we receive is super responsive and I know we can rely on the Startle team for quick, 1-to-1 help whenever we need it.
Thom Elliot, Pizza Pilgrims
Our services offer a full-suite of support and access to our amazing Relentless Support™ team.
All enterprise customers will be assigned a dedicated account manager. They act as your relentless advocate across Startle and make sure you have what you need to amplify your brand.
This is more than a passing comment, we really mean it. We’ve got you covered every minute of every day, with team members across various timezones to help you out.
Our support starts with the Startle Player itself. It is a palm-sized PC that’s ultra-reliable and runs from the cloud.
Our Startle Player is robust, but should it be necessary, we'll replace it free of charge in the unlikely event it fails.
There’s nothing hiding here. You can get in touch with support via all the ways you’d expect, even WhatsApp, and speak to a real human in a matter of minutes.
We are honoured to have received two international awards for our support team’s dedication to our customers.
Frequently asked questions.
Most customers like to speak to us through the live chat within our Studio app, but you can also contact us by phone, email or WhatsApp.
We know that not every business is a 9-5 operation, and so neither are we. Our Relentless Support™ team is on-hand 24/7 to provide you with help whenever you need it.
We understand, that's why we're the only provider to have a live performance tracker on our website. We've even won awards for our customer service.
Yes, our team is geographically spread, and available 24/7, so there's no out of hours, regardless of where you operate.
Book your free brand sound discovery call to see how Startle can transform your music and signage across all locations.
